What I Bring to Your Team
🏢 Office Management
Streamlined administrative processes with 25% efficiency improvement. Expert in workflow optimization and vendor management.
💬 Client Relations
95%+ customer satisfaction across all positions. Specialized in conflict resolution and relationship building.
💻 Tech Integration
Advanced MS Office & Google Workspace skills. Currently mastering AI productivity tools for enhanced efficiency.
📊 Financial Accuracy
100% accuracy in tax preparation over 8+ years. Zero discrepancies in 3-year financial management period.
Professional Journey
Tax Preparation Specialist (2013-Present)
Self-employed
Building long-term client relationships through accurate, confidential tax services. Managed seasonal workflow with 100% accuracy rate across diverse client portfolios.
Bank Teller (2022)
Pendleton Community Bank
Processed high-volume transactions with precision. Enhanced customer experience through professional service and financial guidance.
Student Services Coordinator (2009-2013)
Mountain State University
Coordinated comprehensive student support services. Managed educational records and facilitated cross-departmental communication.
Administrative Specialist (2006-2009)
Daniel Vineyards
Launched administrative career in hospitality sector. Developed foundational skills in customer service and operational efficiency.
Measurable Impact
Reduction in document processing time through streamlined workflows
Improvement in document retrieval through digital filing implementation
Customer satisfaction rating maintained across all industry positions
Monthly transactions processed with 100% accuracy rate
Staff members trained in customer service protocols
Average resolution time for complex customer issues